Delivery and collection
All of our SIP panels are manufactured to order and are currently available for collection from RG18. Once your order is ready, we will contact you to arrange a convenient collection date and time.
Typical lead time is 5-10 working days. Some orders can be produced faster upon request, depending on the size of the order and current production schedule. Please get in touch before ordering if you are working to a specific deadline.
If you require delivery, we can provide a quotation upon request. Delivery costs will vary depending on the size of your order and the delivery location. Please contact us before placing your order if you would like a delivery quote.
Please inspect your order upon collection or delivery and notify us of any damage or shortages as soon as possible, and no later than 48 hours after receipt.
Returns
As our SIP panels are made to your specifications and manufactured to order, they are classed as personalised/custom-made products.
Under the Consumer Contracts Regulations 2013, custom-made goods are generally exempt from the standard 14-day cancellation and return rights that apply to off-the-shelf products. For this reason, we are unable to accept returns or offer refunds for correctly supplied, non-faulty made-to-order panels.
If your order arrives damaged, is faulty, or has been supplied incorrectly, please contact us within 48 hours of receiving your order. We will investigate the issue and, where appropriate, repair, replace, or refund the affected items in accordance with your statutory consumer rights.
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015.
If you have any questions regarding delivery, collection or returns, please get in touch with our team before placing your order.